customer care

What is our return policy?

We guarantee our merchandise to be free of manufacturing defects. If an item you have received is defective, we will be glad to assist you with processing a refund. For help with processing your return, please contact our Customer Service team – (US) 1-800-409-0903 / (INT) +1-310-891-0222 or

  • Please be sure to check the fit and sizing of your product before removing tags. Products returned must have all original tags attached.
  • Unwashed, unworn, unused merchandise may be returned within 15 days after receipt of product for refund (receipt date of products is determined based on tracking provided by shipping carrier).
  • ASTARS Womens will not accept merchandise after 15 days from receipt of product.
  • Product must be returned within 7 days once the Return Merchandise Authorization (RMA) is issued, and must be returned in original packaging with tags.
  • Shipping charges will only be refunded if the item you have received is incorrect or damaged.
  • Refund value is determined by the last retail price of the item.
  • All merchandise sold on sale is final sale, and cannot be returned unless item received is damaged or incorrect.
  • Returns will only be accepted with an RMA form.
  • We do not accept returns or offer refunds on gift certificates (gift certificates do not have a cash value).

Can I return an ASTARS product that I ordered from another retailer?

We do not accept returns on products that were not purchased from the website. If you ordered a product from another retailer, you may contact our Product / Warranty Support team – (US) 1-800-438-2577 / (INT) +1-310-891-0222, or

Where do I ship my return?

If you would like to make a return, please contact Customer Service to request an RMA form. The return address, along with directions, will be provided with the RMA form upon issuance. Please include the RMA form within the returned shipment. Returns will only be accepted with an RMA form. To request an RMA form, please contact – (US) 1-800-409-0903 / (INT) +1-310-891-0222 or